We have put a lot of focus on making sure the items get delivered to our customers as quickly as possible. Each dress is Made-to-Order, including all color and size dresses . So, your Receiving Time = Tailoring Time + Shipping Time.

Tailoring

The tailoring time of each dress is different. You can see it on product page.It normally takes 7-10 business days for tailoring your order. Please note that this does not include holidays and weekends.

Shipping

Please refer to the table below for shipping times. 3-5 days ship to US, and 5-7 days ship to Canada and Mexico, maybe 7-10 days ship to the other country.

Delivery

Our carriers deliver works in normal business working hours and may require a signature on receipt, so we suggest that your order should be delivered to an address where someone will be available to accept it.Your order will be sent out via the most suitable carrier, depending on the size and weight.

When you place an order with Paypal you will be redirected to the PayPal payment page, where you can confirm your payment by logging in with your PayPal username and password.

You may still check out even without a PayPal account. To do so, please click on "Pay with Debit/Credit Card" and you'll be redirected to a secure page where you can enter your credit card information or complete your payment safely via PayPal.

The standard return policy for Made-to-Order personalized dress is "no returns", it makes it difficult for us to change or cancel your order. So, order confirmation MUST HAVE before we begin preparing your order. We look forward to get dear customer support and make perfect dress for you. We will do our best to support your request.

General Return Policies

Contact Customer Service to initiate the return process within 7 days upon receiving your item(s).

Please note: we only accept products in their original condition, and we cannot process any products that are returned without our prior knowledge. If you wish to return any or all parts of your order, you will need to contact customer service at Contact Us .

We understand that it is a very important undertaking to order a dress for your special occasion, and our cancellation policy was formulated with this in mind. However, it is important to note that our dresses are made to order. Once the tailoring process has begun, the materials cannot be reused. Please be informed that after placing your order, there is still time to change your mind. For details, please refer to our cancellation policy below.

Cancellation Policy

Once the tailoring process has begun, the materials cannot be reused. Please be informed that after placing your order, there is still time to change your mind. For details, please refer to our cancellation policy below.

Orders cancelled within 24 hours of payment confirmation will be eligible for a full refund.

Q:Can I return or cancel the dress if I change my mind?

A:

Each dress is made to order in millybridal, including standard size dresses. The custom nature of our dresses means our cancellation and Return Policy is stricter than other items, so it's important to order carefully.

Q:How long can I receive my item?

A:

Receiving time is based on the tailoring time + shipping time, you will find them in the product pages "Shipping & Policies".

Q:How can I make sure I order the correct size and fit?

A:

Compare your unique measurements with millybridal's size chart and measuring guide. By selecting "Custom Size", your dress will be personally tailored for your exact fit.