100% Satisfaction Guaranteed - 100% full refund if item does not match or described as per listed.
We accept REFUND only if item described does not match the listing. Or else, buyer has to pay for round shipping cost for any refunds/exchanges made.
If you are not satisfied with the item, kindly please notify us within 3 days of receiving the merchandise. A full replacement will be made if item arrived damaged or you had received an incorrect order. The item must be returned in the same condition as when shipped with all original packaging, tags and papers. But however, we do not provide refunds if you had changed your mind or item received has been altered or modified.
For any orders placed and that has been settled via paypal but you changed your mind and wish to request for a cancellation, there will be a 5% cancellation fee charged. We will only refund the remaining after deducting the 5% off the total amount. The fee charged will be for any cancellation requested by buyer. As we get charged a fee by Luulla once item is sold or cancelled.
