Luulla
Sell on Luulla

VenusDresses

(25 items sold)
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23
Refund Policy

We will take the full responsibility and refund you in full money or exchange, if it is our fault to send your the dress in wrong size or color. The details about our return policy, please read the following tips, thanks..:D


If we send you damaged product, we accept return or exchange;


If we send you wrong color product, we accept return or exchange; (Color may vary by monitor, so a little color difference is normal. We do not accept return)


If we send you wrong size product, we accept return or exchange. (1-3cm difference is normal, we do not accept return)


We do not accept return just because customers do not like the item you received even it is right for everything.


How should I do if I want to return a product?

1. Please contact us within 72 hours after receiving products.


2. Please send email to us to illustrate the reasons why you want to return your products. In the email, please attach the photos of defect products.


3. Your complaint email will be processed by our customer service department within 2 working days.


4. After investigation, if it is our fault to make the error order, we take the full responsibility and refund you in full( return shipping cost should be paid by our customers)or exchange product for free.


Note: All clothing of our are made to order according to pictures, maybe there will be a little different from pictures. If you are a perfectionist and have high standard for products, please think it over carefully before ordering. We can not promise our products will be 100% like the photos, but we can promise at least 90%.


Tips:


We can not accept return or exchange request, if there is no any issue about the dress, but just you don't like it.