We can accept only Paypal at this time.

- We ship worldwide by South Korea Postal Service.

-In case of Chile and Colombia can be accepted only express mail (EMS) service. it is more expensive than normal postal service fee. So please kindly contact when you want to place an order from South America.

If you don't contact with us, we'll send a message to you.

- Tracking is not included in the shipping cost. It is possible at additional cost ($2.50).

Please let me know if you need the tracking No.

-It will takes about 2 weeks to most countries after shipment is made. Shorter to Asia and much longer to South America and other countries. But there can be unexpected delays. If you are under time constraint or in a rush, please contact us before you place your order.

-We will not declare the order as a gift or undervalue items.

-Please verify your address in Luulla order is correct. That is where we will ship your order to. We are not responsible for the packages lost or returned to us due to incorrect address.

- Order cancellation due to the change of mind should be done within 4 hours of placing an order. No cancellation is possible after that. Once we received your order, there is no cancellation or refund unless there is an obvious defect we didn't catch before shipping. If the fabric has a defect, we will give you a refund, re-send the fabric or give store credit depending on what you want. We try to describe the items as close to the actual product as possible but purchasing on the internet has its own risks. No exchange or refund is possible when you don't like what you ordered after receiving your order. Colors on each monitor may look different. No exchange or refund due to this reason. Packages are returned to us sometimes due to unknown address or because there was nobody at home.