Please pay, via PAYPAL, within 3 DAYS of placing your order. Items will be despatched once payment has cleared. Unpaid-for Ready-made items will be relisted after three days, unless otherwise agreed between LizzieMade and the buyer.

Custom Orders must be paid for on completion, as agreed at time of ordering. A deposit may be requested before a custom item is made. This will be agreed clearly between the buyer and LizzieMade - it does not imply that the buyer is untrustworthy, but may be necessary to cover LizzieMade for use of expensive materials. If you wish to commission an item and would prefer to pay in two installments, a Deposit Listing can be set up for you, followed by a Completion Listing - just ask!

Note: It is possible to use PAYPAL to pay by Credit or Debit Card, even if you do not have a Paypal account.

Please allow up to 1 week for UK shipping, up to 2 weeks for Euro-zone and 4 weeks for shipping to the Rest of the World, including rest of Europe, USA, Canada, Australia, New Zealand. If you live in a less accessible area, or you know that shipping takes more time, do allow for this when you place your order.

I use Tracked Airmail Delivery for all Guest Books, Albums, Leather Books and Custom Orders. The delivery targets are between 1 and 7 days, depending on the location (but see note above).

If you wish me to ship your smaller Ready-to-Ship order by Tracked delivery, this can be done, for an additional fee.

Generally, deliveries to UK and Europe take less than a week, to USA/Canada around 7-14 days; however, items shipped outside UK are subject to local Customs laws and may be delayed, if Customs in the receiving country wishes to inspect the package. Therefore, I suggest allowing a further week or two, to ensure your item reaches you in plenty of time.

Standard Refund policies apply to your ready-made purchase.

Customised items and commission orders are non-refundable once completed, unless faulty. However, I want you to be happy with your item. If you do have a problem, I would like to know, so I can try to put it right.

I will take care to package items well and will despatch them by first-class post, with a proof-of-posting.

Items sent outside U.K. will be sent by "Airsure", which is an insured and tracked delivery service.

Should your item arrive damaged, do contact me. I may well be able to put it right - all may not be lost!

If you have a special request, please do Message me, to discuss your requirements. I welcome Custom Orders.

Before Placing a Custom Order, Please contact me to confirm a date for completion and despatch. My current schedule for custom orders is given in my Shop information.

I always endeavour to meet a customer's date deadline, however orders that have already been agreed must take priority over new orders; therefore I can not guarantee to complete an order within your preferred timescale and I recommend you confirm with me, before ordering an item that is needed for a specific date.

Please be aware that countries have their own rules about import of goods. Your Customs department may impose an Import Charge on your package. It is the buyer's responsibility to pay any charges levied. LizzieMade can not predict or be responsible for these charges. If you wish to be certain that there will be no import tax, I would recommend checking your local regulations before purchase.