Customer Reviews:
Ratings
4.9 / 5
Items Sold
1627
Total Reviews
1295
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Reviews from buyers
Reviews from buyers
I don’t have any pictures because after being ignored for two months after making the inital order and saying i needed it in time for High School Prom, she never custom made or sent it. she asked me to change to the time of the event to give her more time and then that i needed to cancel and order a completely different dress that laces up. If you cant customize a dress to any sizes, then don’t advertise that you can. My daughter has a 29” waist. I am extremely upset and will never refer to her or Luulla to anyone.
Reviewed by Kathryn F Grubb-Grov.. on April 20, 2024
Gave stars because I had no choice.
My experience with Pretty Wedding was not great at all.
I placed order on June 25,2023. At first Pretty Wedding provided updates when ever I asked for an update.
One day I realized my order was marked shipped. I followed up with Pretty Wedding and asked for a tracking number.
They came back informing this had been a mistake and still in the works. Asked to allow more time.
I provided them more time and asked for another update. This time Pretty Wedding became unresponsive no matter how many times I reached out to them.
Last night (08.28.2023) I realized my order had been cancelled with out any notification.
Super upsetting!!!
Reviewed by Jessica Valencia on August 29, 2023
terrible communication with the company. wont reply to do a return
Reviewed by Catalina quinones on June 29, 2023
Item was marked as delivered however the package was never delivered to my address. It’s been over a month still haven’t received it. Reached out to the seller who replied it was showing delivered, tried to continue to explain I didn’t receive it and my post office cannot find it and the seller has completely quit responding to my messages for over a month now. I do not recommend this seller or their product. I’m out money because they won’t offer a refund or replacement.
Reviewed by Megan Hendrix on July 7, 2023
This site is a scam don't buy from them I got ripped off for my money
Reviewed by Roxanne Cohen 8614 L.. on January 5, 2023
The color does not look anything as picture. Do NOT buy.
Reviewed by Ashley Cashin on November 15, 2022
Definitely not the dress in picture. It’s baggy fitting even with custom sizes. I’ll have to find someone here to fix it. Not worth the price. Bummer
Reviewed by Tiffany_16 on October 3, 2022
I was very disappointed in the quality of these shoes. They are cheaply made. Also the crossover straps were much too long. The shoe fit my foot but the straps were several inches too long, which means the shoes would not stay on. I guess you get what you pay for!
Reviewed by Marlene Sauer on July 19, 2022
This dress looked NOTHING like the picture. Very cheaply made and thrown together.
Reviewed by Chelsea George_1 on June 22, 2022
Unfortunately could not endive my item. I have requested my refund and still have not received a response or my refund.
I have ordered two items from this website and haven't received either item. I would not recommend this site to anyone!!!
Reviewed by Teracorp2016@gmail.c.. on May 5, 2022
They do not communicate, also they do not care to understand the client. I have asked you to tell me if I would arrive on time and they do not give me an answer in days
Reviewed by Amendoza on November 4, 2021
Horrible experience takes forever to get your dress and owner don’t not communicate with you in when you will receive it. Even with email poor communication???
Reviewed by Danielle Dao on June 27, 2021
I purchased a prom dress for my daughter on March 1st today is the 27th and I still have not received what I ordered, nor have I received a tracking number to track my package. I will never order from them again!
Reviewed by Jones, Toni on March 27, 2018
The dress wasn't the same one in the picture and it was way too big.
Reviewed by Janelle Ellis on April 3, 2018
I've been trying to contact seller for weeks about returning this dress. It fits terribly. I've since reached out to luula and since it is the size indicated I have to send them photos and all sorts of complicated steps just to return the garment and they won't guarantee it will be accepted. Terrible experience and looks like I'll be stuck with a dress that doesn't fit even close to how it should.
Reviewed by Erin_149 on May 23, 2017
The dress I received was quite a bit different than the one pictured here. The slit was much lower, the fabric was different and the neck line design was not the same. The top was much more fitted than the draped style in the photo.
Reviewed by Abby Waylander on September 25, 2016
This dress that I received today is not the same dress as the one in the picture. The one in the picture shows that the inner layer is short (all the way around the body) but that is not what I received. I need to return it. Please let me know what I should do. I'm very disappointed.
Reviewed by Lori Freed on June 16, 2016
