1. Choose custom size or standard size, then add it to cart, click "CHECK OUT" then you will be directed to the second page.

2. Give us your custom measurement, color and other requests in the note list, then we will confirm with you again when we receive your order.

If you want to give us your custom measurement, we need the following measurement.

A.Shoulder Width(inch): ______

a1.Armhole(inch): ______

a2.Sleeve Length(inch): ______

*B.Bust(inch): ______

*C.Waist(inch): ______

*D.Hips(inch): ______

E.Hollow to Floor(inch): ______

F.Hollow to Knee(inch): ______

*G.Height(Bare Foot):______

1). You must contact us within 2 days (48 hours) from the reception of your dress(es). Please state the problem of the received goods and the reason for the return.

2). Item(s) must be returned in its original condition with no signs of wear, tear, or odours.

3). Return shipping charges will be the buyer’s responsibility. It is the buyer’s responsibility to pay for the shipping fee of sending back and exchange.

4). Just quality problems or size mistake, we accept returning. Custom dresses usually cannot be returned unless there is a quality problem because they are final sale. Please confirm color, style, and measurements within 24 hours after your payment.

5). The shipping method that we used for u then when u ship it back you must use the same one. if we ship the dress to you by DHL/UPS then you need to use this one too.

If you have any question please contact me freely!

We do not offer an exchange service for any products. Because most of our orders are made-to-order dresses. We do not have ready-made dresses that can be shipped in exchange for your returned items. If you insist to exchange, you need to return the unwanted items (if eligible per the return policy) to us first and then place a new order for the replacement items. Prior promotional pricing or discounts used when the original order was placed will not be honoured for a new order.

We know that it is very important for you to order a dress for your special occasion. However, please note that our dresses are made to order, we will process the order as soon as payment received. Once the tailoring process has begun, there will be Labor Costs and Material Costs.

If you cancel your order within 24 hours of payment, you will be eligible for a full refund.

Cancellation within 24 to 72 hours after the order is paid: you will get a partial refund consisting of 50% of the dress price and the full shipping cost.

Cancellation within 72 to 120 hours after the order is paid: you will get a partial refund consisting of 30% of the dress price and the full shipping cost.

Cancellation beyond 120 hours after the order is paid: you will get a partial refund consisting of the full shipping cost.

Once your order has been shipped, it can no longer be cancelled.