Customer Reviews:
Ratings
4.6 / 5
Items Sold
706
Total Reviews
303
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Reviews from buyers
Reviews from buyers
Item is extremely small and customer service is really poor! They will not exchange items so if something goes wrong you’re told it’s not their problem, take it to a tailor instead of accommodating their paying customers! I did not order a custom dress, I was not asked measurements so I bought a size up from my daughter actual dress size abs yet the dress was extremely small. It took 3wewks to be delivered and now they’re saying oh well to me during prom time! I ordered size 16W and color as is in the picture which stated there were 95 more in stock yet there’s no exchanges!!!!!! Highly upset!!!!
Reviewed by Yvette Orr on April 29, 2023
Shinningbridal has done an AMAZING job with my niece’s dress!
It fit her so well, and she received lots of compliments. However, the material of the dress did not match the picture. The picture shows a velvet material dress and my niece received a polyester fabric dress. Nonetheless, my niece and I ABSOLUTELY LOVED the dress! Order custom dress 2 to 3 months prior to your event to ensure it is delivered in time. I purchased my niece’s dress 3/27 and received it 4/24. Prom was on 4/28 but everything was beautiful like Shinningbridal promised me. I would definitely buy again and recommend their business to everyone.
Reviewed by lmvail16 on May 1, 2023