Condition:New Without tags
Brand: Handmade
Size:All Size
Body Shape: All Sizes
This dress could be custom made, there are no extra cost to do custom size and color.
1.Color:color free ,all the colors on our color chart are available
2. Size: standard size or custom size, if dress is custom made, we need to size as following
bust :______ cm/inch
waist :______cm/inch
hips :_______cm/inch
shoulder to shoulder :_______cm/inch (measured from back of shoulder)
hollow to floor no shoes :_______cm/inch
full height from top head to floor no shoes :_______cm/inch
the dress shoes heel height : _______cm/inch
occasion date:_______
armhole: __________cm/inch (end of arm) only used for sleeve dress
arm length: ________cm/inch (from shoulder point to the wrist) this size is for long sleeves dress
hollow to hem:____cm/inch(from middle of shoulder over nipple to end of skirt)used for shorter than floor-length dress
3. Delivery time:15-30 days
4, Packing: in order to save your shipping cost, each dress will be packed tightly with water proof bag .
5, Shipping: by UPS or DHL or some special airline.
6, Payment: Paypal, bank transfer, western union, money gram and so on.
7, Return Policy:
We will accept returns if dresses have quality problems, wrong delivery time, we also hold the right to refuse any unreasonable returns, such as wrong size you gave us or standard size which we made right, but we offer free modify.
Please see following for the list of quality issues that are fully refundable for:
Wrong Size, Wrong Color, Wrong style, Damaged dress- 100% Refund or remake one or return 50% payment to you, you keep the dress.
In order for your return or exchange to be accepted, please carefully follow our guide:
1. Contact us within 2 days of receiving the dress (please let us know if you have some exceptional case in advance)
2. Provide us with photos of the dress, to show evidence of damage or bad quality, this also applies for the size, or incorrect style and color etc. Lace Evening Dress
3. The returned item must be in perfect condition (as new), you can try the dress on, but be sure not to stretch it or make any dirty marks, otherwise it will not be accepted.
4. The tracking number of the returned item must be provided together with the reference code issued.
5. If you prefer to exchange dresses, then a price difference will be charged if more expensive.
6. You are required to pay for the shipping fee to return or exchange the dress.
7. When you return the package to us, please pay attention to the following points, if not, customers should pay for the duty:
we put all of our energy and mind into each dress, each of our dress are full of love, our long experience and skilled craftsmanship keep less return rate till now, but if there are our problems, we could return all your payment, for more details, please see our FAQ.
9, Custom taxes
Except Unite States, most buyers need to pay customs taxes, in order to save cost for you, we have marked around $30-40.00 on the invoice, then you just pay less taxes, please note that it's express help customs collect this payment, it is not shipping cost, as shipping cost has already paid before sending.
Our advantage:
We do long time dresses for some famous brands, we also make dresses for designers in European and USA client, please trust us, our strong team could make sure each dress will be your dream dresses.
Shipping by Fedex, DHL, UPS and so on.Delivery time is within 25-30 days normal order, 15-20 days for rush order..We paid the insurance.
1. Does the dress can be made in different colors?
Yes! we can make the dress in the color for you.
2. Can I rush the order?
Yes! If you want to receive the dress asap, we can do rush order for you.
3. Is the custom order available?
Yes! We can do custom dress for you both in size and color. And if you want to make a change for our original dress or order a dress which is not our lists, both of them are OK, just please send me conversation and tell me what you want.
4. What's the return policy?
Our customers can return/exchange the dresses for refund, if we send you wrong size/color/poor quality dresses.
We are unable to take the return if you personally feel the dress does not look well on you, but there is no any problem on the dress!
5. IF you have any problem, please feel free to let me know and send me conversation.
Thank you for reading.
All package will ship with fast shipping method.
We can ship worldwide.
So you don't need worry about if you can ship to you country.
We cooperate with DHL, USPS, EMS and other shipping company.
So you can get your dresses with faster shipping.
Thanks :)
What kinds of condition can be returned?
1. If return problem is caused by us, we accept return and refund you in full. Please check the followings to know more:
2. If you received a damaged product, we accept return;
3. If the product you received is not the color you ordered, we accept return; (Color may vary by different monitors, so a little color deviation is normal.)
4. If the product you received is not the size you ordered, we accept return. (1-3 centimeters difference is normal, we do not accept return)
Notice:
(1). Return request will not be accepted by personal preference.
(2). Custom sizes, custom style and custom color can not be returned, because it is custom made for u.
1.All the dresses were be made as 95% similar as the picture ,if you request 100% same as the picture ,please don t make payment.
2.I refuse return the items back without any quality problems . If you bought it ,and not love it after you received it , I refuse return !!!!
3.Please contact us in 2 days if you have any problem of the dress after you get it,if you want to send the dress back,buyer is responsible for the return shipping cost. After getting the returned item, we will refund the customer at the item's price ( excluding the shipping costs to and from ).
4.For exchanging items, re-delivery cost will be charged. For returns, A 30 % restocking fee will be charged on all returns.
5.If your order has been received and it is not what you ordered, or if your item has a manufacturer defect, please contact us within 2 working days, then send back the item and we will send you an replacement for free.
6.All items considered for exchange or refund must be returned in "as new" condition, complete with all package materials, otherwise the item will be considered used item and maybe considered for trade-in purposes only. We do not cover any items for damage after use.
7.Since computer screens have chromatic aberration ,especially between CRT screen and LCD screen,we can not guarantee that the color of our products will be exactly the same with the photos you see. And the same color but different fabric must has chromatic aberration, so if you asked us to return money back just because chromatic aberration, we will not accept.
I am an honest seller ,I will check all of my products before I post them to you,all dresses ordered from us can be cancelled within 24 hours free of charge, no questions asked. However, because your dress is a one-off tailor made for your special day, orders cancelled after 24 hours are subject to a handling fee equal 10% of the item price.Thank you in advance for your understanding.
1. Orders canceled within 2 days of payment confirmed will be charged 10% fee and buyer is eligible for a 90% refund.
2. After 2 days of payment confirmed,buyer will be eligible for a partial refund consisting of the full shipping cost and 50% of the product purchase price.
3. Once your order has been shipped, it can no longer be canceled.
If you would like to cancel your order, please contact us( tidedress@outlook.com) to proceed.