Add A Charm, Personalized Gold Or Silver Leaf For Initial Personalized Necklace, Bracelet, Extra, Multiple

Payment will be through Paypal only.

All payment have to be made within 3 days. If you have any reason for delaying, please let me know in advance.

All orders will be sent via registered air-mail with Singapore Post. This is tracked mail which will require the recipient signature upon delivery, and cost is included in shipping price.

From Singapore to Overseas, delivery will usually take about between 10 to 14 working days. For rare cases it might take between 2 to 6 weeks depending on the country of destination. Delivery time may take longer during the holiday period, customs delays, etc. These are beyond my control, and I sincerely seek your understanding and patience on this.

Please keep in mind that Buyers are responsible for any Customs fees or taxes imposed by Customs for an order are separate from the shipping charges. Customs fees and taxes will vary, and we recommend that you contact your local Customs office should you have any questions or concerns about these fees.

All items are handmade by me and they are made to order. Orders will be shipped within

5 to 7 working business days for single items

8 to 10 business working days for multiple items or custom orders

from the date of payment received.

Brides:- Please mention your wedding date at check out so that I can judge whether the item can reach to you on time or not.

Orders will be sent to your lulla transaction address.

As I want happy returning customers, if you're not totally happy with your purchase, exchanges are acceptable (on a case by case basis).

If you wish to return the items to me please convo me within 3 days of receipt of your item/s. If more than 3 days from receipt of the items, there won't be any refund, return or exchange as I assume that you are satisfied with your purchase. As all the items are shipped with Registered Mail, I can trace when my customer receive the mail.

For Earrings

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If you are returning the dangle earrings, the cost of ear posts or ear wires will be deducted from the item price. As I only send the brand new unwear items to my customers, I have to exchange the ear posts and ear wires with the new ones for hygiene purpose and to be fair to my next customers.

For Necklaces/ Bracelets and Rings

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There will be 20% restocking fee for return items.

Custom Orders/Custom Quantities and Wedding Jewelry Multiple Sets

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For custom orders/custom quantities and Wedding Jewelry multiple sets, I do not accept returns or exchange as I need to spend huge amount of time to make them.

If you have any doubt, you can purchase one first to see whether they are the ones that you want or not.

I strictly do not accept return of POST Earrings (ear post alone) for hygiene reason.

Items shall be returned back to me by Registered Mail in their original condition & packaging, with unused condition. Shipping is non-refundable and buyer has to bear all additional shipping costs (i.e. cost to ship items back to Singapore + cost to ship exchanged items back to you).

The following items are NON-returnable UNLESS there are defects on the items:

- items that a customer doesn't like due to his/her personal taste,

expectations on the jewelry's effect on him/her or his/her dresses

after reading the item description and examining the photographs.

- Items that have been worn and damaged due to negligence.

- items bought while on sale

- customized items, including items with customized chain length and customized bridal orders.

- Wedding Jewelry multiple sets (multiple sets listing)

***Important***

If you do not receive the item by 14 working days from the date posted, please convo me and I'll do the detail enquiry of the status of your mail with Singapore Post Office.

If your purchase is returned to me due to UNSUCCESSFUL DELIVERY, I'll only refund 80% of the item price (exclude shipping charges) as I've spent time for making the items, packing and a trip to post office. The refund will be made only after I've received back the items safely.

Most of my items are made with high quality tarnish resistant plated materials unless otherwise stated.

TARNISH RESISTANT does not mean tarnish free. Our Plated Supplies are meant to last longer than most other Plated Supplies.

As these are FASHION JEWELRY, plated items are not meant to be touched with Moisture, sweat, perfume or water.

I want my customers to have 100% satisfaction for their purchase. If you have any concerns/ issues with your purchase, please contact me thru lulla conversation feature BEFORE leaving a feedback. I would be happy to discuss the details and work out a solution with you on your purchase.

I would love very much to receive your feedback, it would make me a very happy lady :)

Your feedback lets me know the items reached you safely,so please take the time to do so.