After receiving the item, contact seller within: 14 days

Refund will be given as: Money back

Return shipping: Buyer pays return shipping and must provide a tracking number for proof of delivery.

Return policy details:

If you are not completely satisfied with your product, you must notify us within 14 days of receipt.

The customer assumes responsibility for all freight (this includes the shipping fee that we incurred in sending product to your residence, plus the shipping fee back to our warehouse) plus you may be charged a restocking fee $1- $10 depending on the item (s) ordered. Returns will not be permitted after 14 days.

All orders currently ship within 3-5 business days of receiving cleared payment. We ship our paddles and other small items USPS priority. We ship all bed orders and large quantity orders out via UPS. They can not deliver to P.O. Boxes, so please provide a street address.

Business days do not include Sat., Sun, or Holidays. Please see UPS and USPS holidays observed...they can be different from each other.

We encourage you to fully open and inspect your purchase upon receipt. In the event that visible damage occurs in transit or you find any defect, we ask that you contact us within 14 days. Any damage occurring in transit must be resolved by us with the freight carrier. If you can email a picture of the damage to us it really helps to speed up the replacement process.

Defect:

Please contact us within 14 days so we may promptly resolve the issue. The Crafters Nook will make every attempt to replace any damaged product and/or missing parts.

** Domestic Shipping Costs are for the lower 48 Continental U.S. If you live in Alaska, Hawaii, or APO/FPO/DPO, please contact us for a quote.

HANDLING TIMES:

All orders currently ship within 1-3 business days of receiving cleared payment.

Larger orders and custom orders may take longer.

* We can occasionally accommodate a RUSH; please ask before ordering.

SHIPPING METHOD:

UPS

All beds and large items ship via UPS, include a tracking number, and are 100% insured. UPS can not deliver to P.O. Boxes, so please provide a street address.

Transit times for UPS are 1-6 business days depending on your location. Business days do not include Saturdays, Sundays, or Holidays.